We know how much a fresh, timely delivery matters — especially with organic and perishable products. This policy explains how shipping, delivery timelines, and tracking work when you order from Saheba Organics.

1. Delivery areas

We currently deliver across select locations within India. Delivery availability for your address is confirmed automatically at checkout. If we're unable to deliver to your area yet, you will be notified before your order is confirmed.

2. Processing time

Orders are typically processed and packed within 1–2 business days of being placed. Orders placed on weekends or public holidays are processed on the next working day. You will receive a confirmation once your order has been packed and handed over for delivery.

3. Delivery timelines

  • Metro and urban areas: typically 2–4 business days.
  • Other serviceable locations: typically 4–7 business days.
  • Timelines may vary during peak seasons, festivals, or due to unforeseen circumstances such as weather or courier delays.

4. Shipping charges

Shipping charges, if applicable, are calculated based on your delivery location and order value and will be clearly displayed at checkout before you complete your purchase. We may offer free shipping thresholds or promotions from time to time.

5. Order tracking

Once your order is dispatched, you will receive tracking details via email or SMS so you can follow its progress. You can also check your order status by signing in to your account and viewing your order history.

6. Delayed or missing deliveries

If your order hasn't arrived within the expected timeframe, please contact our support team with your order number so we can investigate with our delivery partner. In rare cases of lost shipments, we will arrange a replacement or a full refund.

7. Receiving your order

Please inspect your package at the time of delivery where possible. If the packaging appears tampered with or damaged, you may refuse delivery or note the issue with the delivery partner, and contact us immediately for assistance.

8. Contact us

For any questions about shipping or an order in transit, reach out to us at support@sahebaorganics.com or visit our Contact page.