We understand that plans change. This policy explains how and when you can cancel an order placed with Saheba Organics, and what to expect once a cancellation is requested.
1. Cancelling before dispatch
Orders can be cancelled free of charge at any time before they have been packed and handed over for delivery. To cancel, sign in to your account and select the order, or contact our support team directly with your order number.
2. Cancelling after dispatch
Once an order has been dispatched, it can no longer be cancelled in transit. If you no longer want the order, you may refuse delivery or, once received, request a return in line with our Return & Refund Policy.
3. Partial cancellations
If your order contains multiple items, you may be able to cancel individual items before dispatch, subject to how far along the order is in processing. Any amount paid for the cancelled item will be refunded separately from the rest of the order.
4. Refunds for cancelled orders
Once a cancellation is confirmed, any amount already paid will be refunded to your original method of payment within 7–10 business days. You will receive an email or SMS confirmation once the cancellation and refund have been processed.
5. Cancellations initiated by us
In rare cases — such as stock unavailability, a pricing error, or delivery limitations — we may need to cancel all or part of an order. If this happens, we will notify you promptly and issue a full refund for the cancelled portion.
6. Custom or bulk orders
Orders placed in bulk or through special arrangements may be subject to different cancellation terms, which will be communicated to you at the time of ordering.
7. Contact us
To cancel an order or ask about a cancellation already in progress, contact us at support@sahebaorganics.com or visit our Contact page.