We want you to feel completely confident shopping with Saheba Organics. If something isn't right with your order, this policy explains how returns, refunds, and cancellations work.

1. Our commitment

Because we work with natural and perishable ingredients, we take extra care in packing and quality-checking every order before it leaves us. If an item arrives damaged, incorrect, or not as described, we will make it right.

2. Eligibility for returns

  • Requests must be raised within 48 hours of delivery.
  • The item must be unused, unopened, and in its original packaging, unless it arrived damaged or defective.
  • A valid order number or proof of purchase is required.

3. Non-returnable items

Due to the nature of organic and perishable food products, items that have been opened, used, or are no longer in their original condition generally cannot be returned, unless the product itself was damaged, expired, or incorrect at the time of delivery.

4. How to request a return

To start a return or report an issue, please contact our support team at support@sahebaorganics.com with your order number, a description of the issue, and photos where applicable. Our team will guide you through the next steps.

5. Refund process

Once your return is received and inspected, or your issue is verified, we will notify you of the approval status. Approved refunds will be processed to your original method of payment within 7–10 business days, depending on your bank or payment provider.

6. Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or a full refund, including any applicable delivery charges, at no additional cost to you.

7. Cancellations

Orders can typically be cancelled free of charge before they have been packed or dispatched. Once an order has been dispatched, it can no longer be cancelled, though it may still be eligible for a return once delivered, subject to the terms above.

8. Contact us

For any questions about returns, refunds, or cancellations, reach out to us at support@sahebaorganics.com or visit our Contact page.